This is my test articel

A knowledge base is

a centralized, digital repository of information that helps users find answers to common questions, solve problems, and access structured documentation independently

. It can be used externally for customer self-service through resources like FAQs and how-to guides, or internally for employees to access company policies, training materials, and standard operating procedures. A well-organized knowledge base improves efficiency by reducing support requests and ensures information is consistent and readily available.

Key functions and components

Centralized Information:
It acts as a single source of truth, storing a wide range of content in an organized, searchable format.
Customer Support:
An external-facing knowledge base, often called a help center, allows customers to find answers to frequently asked questions and troubleshoot issues without contacting support staff.
Internal Knowledge Sharing:
An internal knowledge base helps employees access company information like policies, procedures, and training materials, which is particularly useful for onboarding new team members.
Content Types:
It can include various forms of content, such as text articles, step-by-step guides, video demonstrations, FAQs, and troubleshooting tips.
Structured and Searchable:
Unlike a simple collection of documents, a knowledge base is structured to allow users to quickly search for and find the information they need.